Frequently Asked Questions

Answers to the most common questions from our trading partners about registration, ordering, shipping, terms and private label. If your question is not answered here, contact our team directly.

Ordering process & shipping

Who can order from kauartikel-b2b.de?

kauartikel-b2b.de is our wholesale shop for buyers of larger quantities and for private label, in other words your own brand. Pet shops, dog schools, online resellers, BARF shops and animal naturopaths buy our products at trade terms directly on kauliebe.com. Simply request your discount by email at info@kauartikel-b2b.de and we will set it up manually for your account.

How do I register as a retailer?

A trade account on kauartikel-b2b.de is intended for wholesale and private label customers. Once activated by our team, you get access to prices and ordering functions. If you would like to buy as a pet shop, dog school, online reseller, BARF shop or animal naturopath, email us at info@kauartikel-b2b.de and we will set up your trade discount for kauliebe.com.

Is there a minimum order value?

Yes, our minimum order value is €2,000. From an order value of €5,000 net we ship free of charge.

Can I also order smaller quantities?

Yes, smaller quantities are just as possible as pallet goods. The available packaging units depend on the respective product; you can find the details directly on the item.

Which shipping provider do you use?

Depending on volume, shipping is carried out by DHL or by freight forwarder.

How long does shipping take?

If the goods are in stock, shipping usually takes 7 to 14 working days; our shipping days are Monday to Thursday. If an item is not immediately available, the remaining delivery follows automatically by arrangement.

Can I track my order?

Yes, after dispatch you automatically receive a tracking link, both for delivery by DHL and by freight forwarder. You can also see the status of your order in your customer account.

Terms & prices

From what order value do you ship free of charge?

From an order value of €5,000 we deliver free of charge within Germany and Austria. You can find details on delivery costs and other countries on our shipping information page.

Do I need a VAT ID to register?

To be activated as a business customer, we need proof of your business, for example your business registration or VAT ID.

Do you offer framework agreements or volume-based prices?

If you have a regular order volume, feel free to contact us directly; we will individually review suitable terms for your trading partnership.

At what retail price can I sell your products to end customers?

As a matter of principle, we do not set recommended retail prices, as these depend heavily on region, target group and individual calculation. If needed, we are happy to provide you with guideline values.

Private label

Do you offer private labelling?

Yes. For us, private label is a category of its own, linked to our wholesale business: private label customers buy as wholesalers and additionally design their own label and artwork. Implementation depends on order quantity and order volume. You can find details on our page Wholesale & Private Label or directly from our team.

Production & product availability

What does your product availability look like?

Our production runs in a weekly cycle: during the week we collect all incoming orders and then start the fresh drying process.

Why is freshness more important than speed?

We work according to the just-in-time principle: our products are only manufactured after an order has been received. This way we avoid large warehouse stocks and ensure that you always receive fresh goods instead of goods that have been stored for a long time.

How long do NANDOO products keep?

When stored properly in a cool and dry place, our products usually keep for around 18 months.

How do I store NANDOO items correctly?

Our products should always be stored in a cool and dry place to preserve their quality.

Can I request samples before placing a larger order?

Yes, if you are interested in specific items, contact us directly; we will gladly provide samples on request.

Marketing & legal

May I use your images and texts?

The images shown on our website are protected by copyright and may only be used with our express consent. For our customers, we provide alternative, branded product images. Our texts are also protected and should not be copied unchanged, in order to avoid duplicate content issues. If you would like to use excerpts, please include a link to the original source.

What happens in the event of complaints or transport damage?

Please report transport damage or discrepancies to us promptly, stating your order number; we will take care of a solution immediately.